Text Based Customer Service

An innovative solution to replace millions of live calls with texting

1 TEXTING

TEXTING

Interact with your customer

Using TEXT4ASSIST, consumers can interact with your customer service by sending a simple text (via SMS or other over-the-top apps)
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2 FULLY AUTOMATED

FULLY AUTOMATED

Highly accurate responses

The service is based on a natural language processing engine, fully or semi-automated, tailored specifically to each client organization.
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3 MULTI-LANGUAGE

MULTI-LANGUAGE

Supports more than one language

Our solution works in multiple languages, and supports multiple dialects and synonyms on the same service platform to offer service to a multilingual customer base.
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HOW MUCH CAN YOUR BUSINESS SAVE?

Calculate your possible yearly savings now!

Yearly amount of live calls
Average cost per call
Decimal mark: point (.)
CALCULATE
30,500.00
POSSIBLE YEARLY SAVINGS
The estimated savings are based on tests conducted by TEXT4ASSIST.
This cannot be considered a definitive value. A more accurate assessment can be conducted by T4A upon request.

Why our clients use TEXT4ASSIST

Best Customer Experience
Higher consumer satisfaction for customers served by texting

"Invoice inquires, solving technical errors, booking installer visits, contract upgrades and programming info ... all just by sending a text and with a good customer experience"

- Pietro Maranzana
Executive VP Operation & Business
SKY
Big Cost Savings
Up to 70% of live calls

"Using 190sms, Vodafone is the easiest company to interact with. Speed and reliability: core assets for a flawless service experience"

- Manlio Costantini
Commercial Operations Director
Vodafone
Easy to use
People prefer texting to voice calls

"Communicating by text is practical and unintrusive...",

"I prefer texting because I can avoid long queues..."

- Direct users

TEXT4ASSIST News and promotions

Go to the website customerexperienceexchange.com

Some of our clients

Are you interested in our solution?

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